Conditions of Use
Softball Solutions reserves the right to change, modify, add, or remove portions of these terms and policies at any time. Please check periodically for changes. Your continued use of the site means that you accept these changes.
All photos, text and the design are copyrighted and are not for public use. You must have explicit written permission from Softball Solutions to use any content on this site. Violators will be notified and legal action taken if necessary.
Shipping & Processing
Orders are usually processed 1 or 2 days after we receive them depending on the number of orders in the queue and the time of the year. If you receive an email from Softball Solutions displaying an order status of 'Completed', that simply means we have processed your order and it will be shipped that day or the following business day. 'Table Rate' shipping is via U.S.Postal Services Priority Mail, which will arrive about 3-4 business days from the day it is shipped. Typical turnaround is about a week (give or take a day or two) from the day you order. If a personal check or money order is used to pay, a 5-10 day waiting period will apply as the check clears. eChecks take 4-5 days to clear. Shipping is charged at a flat rate based on the dollar amount purchased. In the checkout process, you can click the 'Estimate Shipping' button to see what your shipping charges will be for the items in your cart. Orders exceeding $500.00 receive free shipping. At this time, we are unable to ship internationally.
Most items may be returned for a refund providing they are in the original packaging, in new condition and you contact us within 14 days after the date of delivery. There are no refunds on CDs, DVDs, videos or other digital media. There are no refunds on clearance items or items which have been opened. Once an EMask has been installed on a helmet, neither the helmet nor the EMask may be returned. IF YOU WISH TO RETURN OR EXCHANGE YOUR MERCHANDISE, YOU MUST CONTACT US TO RECEIVE AN AUTHORIZATION NUMBER. WITHOUT AN AUTHORIZATION NUMBER, REFUNDS, STORE CREDITS AND EXCHANGES WILL NOT BE ACCEPTED AND YOUR PACKAGE WILL BE 'RETURNED TO SENDER'. We do not refund shipping or assembly fees. There is a 15% restocking fee on any returned item. We reserve the right to refuse refunds, exchanges and returns.